- On Learning to Not Be a Hostage

Sometimes when we are doing a job there are people who try and manage situations by being mean or rude, or condescending. What to do. What to do. There is little any of us can do to control other people, we can only control our own behavior. The old Bumper Sticker advice is pretty simple " If you wrestle with an idiot, you deserve and idiot" Detached engagement can help us navigate these situations. We become observers, figure out what is driving the other person and then only respond to getting the job done while being pleasant even she others are not. Don't take the bait, don't argue, adjust as best you can and finish the job. Go some place after and keep laughing,